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Ecodan in heating performance survey

markt intern

markt intern

Every two years, the renowned industry information service ‘markt intern’ carries out its heating performance survey with specialist craftspeople. And, as was the case two years ago, we have received excellent feedback. We enjoyed particular success in the ‘ease of installation’ category, where we took first place. We are especially pleased with this result, as it demonstrates that we are considered an ideal partner. 

OUR RESULTS

IN DETAIL

Detailed information on all assessments in the individual categories is provided below:  

What has Mitsubishi Electric done to date?

  • High product quality is an integral part of the company philosophy.
  • The production principle of ‘Kaizen’ is not only reflected in the company slogan (‘Changes for the better’), it is also the ultimate maxim at every production site.
  • In opting for Scotland, the company consciously chose a market-oriented development and production environment for the European market.

How does this benefit you?

  • You and your customers can expect every Ecodan system to deliver the highest quality.
  • This quality underlines the efficiency and promise of the innovative technology.

What will Mitsubishi Electric be doing to get even better?

  • The ‘Kaizen’ principle ensures that the constant development and improvement of our heat pumps will continue into the future.
  • Global basic research ranging from materials science to electronics helps tap into wide-ranging innovation potential. 

What has Mitsubishi Electric done to date?

 

  • Even while Ecodan was still at the development stage, the focus was on ensuring that the installation of the system would be quick and easy.
  • In your role as an industry partner, a comprehensive training programme provides you with the opportunity to obtain wide-ranging additional training in both theoretical and practical terms.

 

How does this benefit you?

 

  • You save time during each installation.
  • Easy handling provides the ideal basis for perfect installation results.
  • Manufacturer knowledge provides reassurance and conveys expertise.

 

What will Mitsubishi Electric be doing to get even better?

 

  • Information from the market is actively integrated into the development of our products.
  • Our training programme is regularly adjusted in line with modified statutory framework conditions and market trends.

What has Mitsubishi Electric done to date?

 

  • We ensure quick delivery of spare parts throughout Germany via a central warehouse in Duisburg.
  • We have established a comprehensive network of highly qualified service partners.
  • Our online spare parts database ensures that we are right up to date.
  • We also provide the Ecodan service case for quick assistance.

 

How does this benefit you?

 

  • You receive quick assistance in exceptional situations.
  • You are normally able to quickly rectify technical problems yourself.
  • You benefit from high levels of satisfaction among your customers.

 

What will Mitsubishi Electric be doing to get even better?

 

  • Our service organisation is undergoing continuous development.
  • We are constantly working to optimise our internal processes.

What has Mitsubishi Electric done to date?

 

  • We ensure quick product deliveries throughout Germany via a central warehouse in Duisburg.
  • The close cooperation between internal sales and field sales ensures quick response times.

 

How does this benefit you?

 

  • You can quickly respond to customer requests.
  • Professional infrastructure minimises the risk of transport damage and thus of delays.

 

What will Mitsubishi Electric be doing to get even better?

 

  • Additional process optimisation will enable us to ensure short delivery times.
  • Information from the market is continuously deployed in the optimisation of the processes.

 

What has Mitsubishi Electric done to date?

 

  • We work closely with specialist media for end users.
  • We participate in events that are targeted at end users and organised by important partners such as the German Energy Agency (dena) and EnergieAgentur NRW.
  • We provide end users with the latest information via all relevant channels.

 

How does this benefit you?

 

  • You benefit from end users’ intensified focus on air-to-water heat pumps.
  • The growing familiarity with Ecodan heat pumps drives demand in your local area.

 

What will Mitsubishi Electric be doing to get even better?

 

  • Mitsubishi Electric is systematically expanding and intensifying joint activities that are carried out with our industry partners and focus on end users.
  • In future, we will provide you with even greater support with respect to your on-site presentation.

 

What has Mitsubishi Electric done to date?

 

  • Our expert contacts in field sales guarantee customer-focused assistance on site.
  • With the Ecodan Partner Programme, we provide our specialist partners with a partnership of equals, a professional exchange and active marketing support.
  • The Service Center handles all the interests of Ecodan partners.

 

How does this benefit you?

 

  • You receive professional, quick-response support from A to Z – for technical matters, sales and marketing alike.
  • You can concentrate fully on your business and your customers.
  • In the strict two-stage sales approach, Mitsubishi Electric is always your direct contact.

 

What will Mitsubishi Electric be doing to get even better?

 

  • Further qualification options will be provided for partner companies.
  • The portfolio in the field of sales promotion will be systematically expanded.
  • We provide joint workshops in order to further improve collaboration with our partners.
  • We support our partners in a variety of ways – with a portfolio that is tailored to their needs.

What has Mitsubishi Electric done to date?

 

  • Ecodan heat pumps are exceptionally efficient and durable, featuring an outstanding price-performance ratio.
  • We provide complete packages from a single source, offering suitable solutions with appealing price advantages in a number of application areas.

 

How does this benefit you?

 

  • With Ecodan, you are able to offer your customers a sustainable, efficient and cost-effective solution.
  • You can wow your customers with unique technology available at marketable prices.

 

What will Mitsubishi Electric be doing to get even better?

 

  • Continuous further development of materials and control technology ensures that the outstanding price-performance ratio is maintained.
  • Mitsubishi Electric uses active presales and a holistic approach to cost-effectiveness in order to establish the value of the overall performance provided to the customer.

 

What has Mitsubishi Electric done to date?

 

  • We provide complete heating systems based on air-to-water heat pumps.
  • We cover all aspects relating to the installation of air-to-water heat pumps from a single source. 
  • We provide end users with the latest information via all relevant channels.

 

How does this benefit you?

 

  • You benefit from top-class system components that are coordinated with one another.
  • You can rely on a single partner for planning, consultation, purchasing and service. 

What will Mitsubishi Electric be doing to get even better?

  • We will extend the product range according to market requirements.
  • We ensure efficient product combinations – heat/ventilation/air conditioning for an electrically powered heating and cooling supply. 

What has Mitsubishi Electric done to date?

  • We have an extensive field sales team that is especially dedicated to meeting the needs of heat pump installers. 
  • Our team of planning consultants supports planning offices within the context of large-scale projects. 
  • We run a hotline that makes it possible to provide expert support during service calls. 
  • We provide a comprehensive training programme in the respective regions. 

How does this benefit you?

  • You benefit from comprehensive care including on-site training.
  • From planning through to service, you can rely on support provided by specialists in line with your needs.

What will Mitsubishi Electric be doing to get even better?

  • We make use of new digital components such as training modules and assembly videos to enable improved understanding. 
  • Additional experts provide support in relation to product combinations (e.g. PUMY+).