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The peace-of-mind package

Guarantee & warranty

The peace-of-mind package

An Ecodan heat pump is a 100% future-proof solution, thanks in no small part to our sophisticated technology and high-quality materials. We are steadfast in this commitment to quality, as demonstrated by the optional 5-year Ecodan system warranty.

The ideal choice for

you and Ecodan

You and your customers pay nothing in the event of a warranty claim, as the costs are borne by Mitsubishi Electric. It’s so easy to secure this unbeatable selling point – simply sign up each of your Ecodan heat pumps for the 5-year Ecodan system warranty.

To find out exactly how it works and what you need to know, see our flyer and the warranty conditions. For all other questions, please contact our Service Center by calling +49 (0)2102 1244-655 or simply fill in the contact form.

Welcome to your new-found peace of mind.

It’s so easy to secure peace of mind

In order to take advantage of the 5-year Ecodan system warranty, simply follow the steps listed below:

All key components in the system are from the Ecodan range.

The Ecodan heat pump is commissioned by a Mitsubishi Electric specialist partner. Post the commissioning report and the completed warranty claim to Mitsubishi Electric or upload these documents at, where it is also easy to fill in the warranty claim online by stating the key system information (location, serial number, etc.).

Once the warranty has been approved, we will provide you with a warranty folder (including the warranty certificate) that you can then pass on to your customers. The warranty is valid as of the time of commissioning.

You perform the maintenance that is required on an annual basis and add the maintenance reports to the warranty folder of your customer. This is a prerequisite for our warranty services.

In the event of a warranty claim, simply contact your sales advisor or go directly to Mitsubishi Electric in order to discuss the subsequent procedure.