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For all those searching for a sustainable and future-proof home solution.

For all those looking to impress their customers with a reliable solution.

For all those who value all-round efficient fittings in their building.
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Service

Service

We provide our Ecodan contractual partners with a wide range of services. 

COMPREHENSIVE DOCUMENTATION

AND PERSONAL ASSISTANCE

Detailed technical documentation supports you in the course of design, project planning, installation, commissioning and service relating to all aspects of the Ecodan systems. The full documentation – from the design manual through to the operation manual – is available in the partner area. We also provide tender documents for the entire Ecodan product range at www.ausschreiben.de.

QUICK AND RELIABLE

OUR SPARE PARTS SERVICE

Mitsubishi Electric products stand for top quality and high reliability. However, in the exceptional case that a system fails or a spare part needs to be replaced after many years of service, the suitable spare part can quickly be identified and ordered via our spare parts database. Our partners are able to visit spareparts.mitsubishi-les.de to access the spare parts database.

SUPPORT EVERY STEP OF THE WAY

Sales support

As a complement to the technical documentation, we provide our partners with sales brochures, promotional brochures and comprehensive promotional material. Together with on-site consultation and support provided by our regional offices across Germany, we help you maintain your successful and long-term positioning on the heat pump market. Get in touch to see what we can do for you.

MAKE THE CALL

TELEPHONE CONSULTATION

Our technical experts are happy to provide assistance on the telephone. If you have technical queries relating to Ecodan air-to-water heat pumps, you can contact our technicians by calling the following number: +49 (0)2102 1244-655 (not available to private customers).

TRAINING PROGRAMME –

Professional knowledge

Just as important as having a very good product are optimum planning and design, as well as professional installation and commissioning of the systems. Discover our comprehensive training programme.

HELP FOR

PRIVATE CUSTOMERS

If you are a private customer experiencing technical difficulties or if you have questions relating to your Ecodan heat pump, please contact the company that performed your installation or get in touch with an Ecodan specialist partner in your area. Click here to search for specialist partners.